Full Time Branch Ambassador

At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. As a Branch Ambassador, you are the heartbeat of our space, providing outstanding hospitality and blending friendly, attentive service with cutting-edge digital innovation.

What You'll Actually Do

• Execute high-volume cash transactions with 100% accuracy, maintaining a compliance-first mindset
• Educate clients on mobile banking, remote deposit capture, and contactless payments
• Identify personal or business goals and pair them with the right digital tools or banking solutions
• Provide warm and welcoming service to customers, balancing efficiency with a community-focused approach

What You Bring

• A natural gift for making people feel welcome and heard
• Tech fluency and a love for teaching others how to use digital tools
• Precision and attention to detail, with a focus on getting numbers right
• Adaptability and a willingness to learn and improve
• Curiosity and a desire to understand the 'why' behind the 'how'

Why Join Us?

• Work with a mission to create a more human-centric banking experience
• Invest in your confidence, service mindset, and professional growth
• Comprehensive benefits package, including medical, dental, vision, and prescriptions
• Paid time off, education assistance, and matching 401(k) contribution

The Perks

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care

Essential Functions

• Support surrounding Branches as needed within a 50 mile radius
• Available to work a flexible schedule, including weekends
• Ability to adapt to business-driven schedule adjustments
• Attend all required training sessions
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance