Description
As a Customer Support Administrator, you'll play a vital role in delivering an exceptional experience for our customers and internal stakeholders.
Through accurate and efficient administration, you'll provide essential support that helps ensure every interaction is handled professionally, seamlessly, and with care.
You will be responsible for processing customer information accurately while maintaining the highest standards of data protection and governance compliance.
By following established processes and safeguarding sensitive information, you'll help protect Bupa's trusted reputation and commitment to customer wellbeing.
Working across a range of communication channels, you'll engage with customers and colleagues in a professional, empathetic, and customer-focused manner, helping to create a frictionless experience at every touchpoint.
You'll also be passionate about continuous improvement, collaborating with internal teams to identify opportunities to enhance processes, improve service delivery, and drive positive outcomes for customers.
Above all, you'll embody Bupa's values by treating every customer fairly, respectfully, and with genuine care, ensuring they receive the outstanding service they deserve.
How You’ll Help Us Make Health Happen
- Ensure operational excellence by maintaining accurate records, managing the customers journey and supporting colleagues
- Handle data with the upmost care to protect the privacy of Bupa customers
- Ensure compliance with all operational control standards including governance and legal requirements
- Complete all tasks accurately and efficiently within desired timeframe
- Be a proactive problem-solver, identifying and resolving issues before they impact the customer
- Ensure compliance of mandatory Bupa Learn courses at all times
- Communicate with customers & colleagues in a professional, proactive and timely manner through a variety of systems
- Ensure that specialist knowledge of any new emerging process is kept up to date by engaging in training and service communications
Key Skills / Qualifications Needed For This Role
- PC literate, excellent knowledge of MS office packages
- Customer service experience and highly customer focussed
- Experience of working within a busy environment
- Ability to work at speed with accuracy
- Excellent interpersonal, written, and verbal communication skills
- Excellent organisation and time management skills
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