Front Office - Recepcionista - Hotel 4*

Join the Accor Group, one of the world's largest hotel organisations, and work at the ibis Styles Lisboa Aeroporto, a 4-star hotel located near the airport.

We are looking for a highly responsible, dynamic, and detail-oriented Receptionist to join our Front Office team.

As the first point of contact for our guests, you will manage daily check-in and check-out operations, provide excellent customer service, support reservation management, and ensure smooth front office operations.

Key Responsibilities:

• Guest Service: Efficiently handle check-in and check-out procedures, welcome guests, provide hotel and city information, and respond to requests and complaints with professionalism and empathy.
• Operational and Reservation Management: Process payments, verify rates and guarantee methods, manage the hotel management system (PMS), and support telephone and email reception.
• Financial Control and Cash Handling: Open and close cash registers, verify transactions, and issue invoices and receipts.
• Interdepartmental Communication: Collaborate with departments such as Housekeeping, Maintenance, and Food & Beverage to ensure guest requests and room status are updated in real-time.

Qualifications:

• Experience: Previous experience in hotel reception (at least 1-2 years).
• Computer Skills: Proficiency in hotel management software (PMS), preferably OPERA Cloud.
• Languages: Excellent command of Portuguese (spoken and written) and fluency in English; knowledge of other languages, such as French or Spanish, is desirable.
• Personal Competencies: Strong customer orientation, excellent communication skills, empathy, and conflict management.
• Operational Abilities: High organisational capacity, dynamism, sense of responsibility, and attention to detail.
• Availability: Ability to work rotating shifts and weekends.
• Education: Completed secondary education (minimum 12th grade).
• Academic Background: Technical/professional training or degree in Hospitality, Hotel Management, Tourism, or related areas (desirable).

Additional Information:

• Integration into the AT Group & Accor Network: Opportunity to join the ibis Styles Lisboa Aeroporto team, operated by the AT Group under the prestigious ibis Styles brand.
• Professional Stability: Direct employment contract with the group's employer.
• Attractive Salary Package: Competitive remuneration, adjusted to the function and demonstrated experience, plus meal allowance.
• Global Accor Benefits: Access to the international benefits programme, exclusive rates, and discounts on hotels and partners within the Accor ecosystem (Heartist Card).
• Development and Training: Continuous training aligned with Accor's excellence standards and real opportunities for career progression within the AT Group.
• Work Environment: Integration into a young, professional, welcoming team oriented towards service excellence.