Description
Join the team at ibis Styles Lisboa Aeroporto, a 4-star hotel located near Lisbon Airport. As a Front Office Manager, you will lead the Front Office team to provide exceptional customer experiences.
Responsibilities:
- Lead and manage the Front Office team to ensure excellent customer service.
- Guarantee high standards of brand quality, monitor guest satisfaction, and manage online reviews.
- Oversee daily operations, including check-in/check-out, room allocation, and coordination with other departments.
- Collaborate with management to maximise occupancy rates and revenue.
- Handle customer complaints and special requests efficiently.
Qualifications:
- Minimum 3 years of experience in a leadership role in a 4- or 5-star hotel.
- Fluent Portuguese and English required; French and Spanish desirable.
- Familiarity with hotel property management systems, preferably Opera Cloud.
- Strong leadership, communication, and team management skills.
- High customer focus and attention to detail.
- Ability to work in a fast-paced environment and manage stress.
Benefits:
- Continuous training and development opportunities.
- Competitive salary and benefits package.
- Access to employee discounts and programs within the Accor ecosystem.
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