Description
We are seeking a polished and experienced Maître D’ to lead front-of-house operations in a high-volume luxury dining environment.
The Maître D’ plays a critical role in ensuring exceptional guest experiences, seamless service flow, and operational excellence.
Your Role
- Maître D’ manages and leads daily front-of-house operations to ensure a warm, welcoming, and professional guest experience
- Oversee and interact with VIPs, private event guests, celebrity clientele, and international visitors to build loyalty and recognition
- Lead and train the host team to provide seamless guest interaction and uphold service standards
- Maximize seating efficiency using platforms such as Seven Rooms, OpenTable, and Resy
- Maintain full knowledge of all menus, menu ingredients, cocktail and wine programs, including pricing and service standards
- Handle guest requests and feedback with professionalism, grace, and attentiveness
- Manage inventory, menu supplies, and assist with supply purchases as needed
- Ensure compliance with state sanitation and health regulations, company policies, and service standards
- Attend team meetings, provide feedback, and support continuous improvement initiatives
- Work collaboratively with management and service staff to maintain positive co-worker and guest relations
Requirements
- 3–5 years of experience in high-volume, elevated dining in a major metropolitan market
- State-compliant food handling certificate
- Experience with online booking platforms including Seven Rooms, OpenTable, and Resy
- Strong leadership abilities with team management and training experience
- Self-motivated, professional, performance-driven, and courteous
- Detail-oriented with effective verbal and written communication skills
- Ability to multi-task, manage time effectively, and compute basic arithmetic
- Ability to stand for up to 8 hours, reach, bend, stoop, and frequently lift up to 50 lbs
- Proficiency in computer applications such as Excel, Windows, and POS systems
- Ability to maintain confidentiality of company information and recipe data
- Flexible availability including nights, weekends, and holidays
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