Description
We are seeking a Front Desk Ambassador (Agent) at Fairmont Tokyo, which is set to open on July 1, 2025. The hotel features 217 rooms and suites with stunning views, a spa, infinity pool, and multiple dining options.
As the primary contact for guests, you will provide professional and personalized service throughout their stay. Your responsibilities include:
- Welcoming guests warmly and professionally upon arrival
- Performing efficient check-in and check-out procedures
- Managing room assignments, registrations, and payment transactions accurately
- Responding promptly to guest inquiries, requests, and concerns
- Providing information about hotel facilities, services, local attractions, and transportation options
- Coordinating with various departments to ensure seamless guest experiences
- Handling guest complaints and service recovery situations professionally
- Maintaining up-to-date knowledge of hotel promotions, packages, and loyalty programs
- Supporting upselling initiatives by promoting room upgrades and hotel services
- Ensuring compliance with hotel policies, procedures, and brand standards
- Maintaining accurate guest records and confidential information
- Processing daily cashiering transactions and balancing cash floats as required
- Contributing to a positive and collaborative work environment within the Front Office team
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