Description
We're seeking a Fraud Operations Analyst to join our team at Pleo, a leading spend management platform. As a Fraud Operations Analyst, you'll work closely with our Fraud Operations Specialists and Fraud Operations Manager to process fraud alerts, investigate cases, and ensure our customers are protected.
Responsibilities:
- Monitor and process fraud alerts generated by our detection tools in real-time
- Investigate card fraud cases end-to-end using our Back Office systems
- Manage inbound fraud requests via our Freshdesk queue
- Process and monitor the Fraud inbox and Customer Dispute Forms for chargeback-related cases
- Document cases accurately and thoroughly in our case management system
- Conduct liability assessments on fraud cases and escalate to our Legal team where required
- Proactively identify emerging fraud patterns and collaborate with the Decision Intelligence team to improve detection
Requirements:
- Hands-on experience with fraud monitoring tools
- Background in fraud operations, financial crime, payments, or customer operations
- Highly detail-oriented and comfortable working within structured processes and SLAs
- Fluent in English
- Familiar with chargeback processes and card scheme rules (Mastercard/Visa)
- Knowledge of relevant regulatory frameworks around liability, including UK and EU requirements
Benefits:
- Your own Pleo card
- Lunch provided or allowance
- Comprehensive private healthcare
- 25 days of holiday + public holidays
- Hybrid and fully remote working options
- Free mental health and well-being support
- Paid parental leave
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