Fraud Operations Associate SDC

Stripe is a financial infrastructure platform for businesses. Millions of companies,from the world’s largest enterprises to the most ambitious startups,use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

We are looking for a Fraud Operations Associate SDC to join our team. As a Fraud Operations Associate, you will be responsible for conducting account investigations, making account-level judgements, and providing support for special handling risk cases. You will be confident in looking through data, assessing various indicators, and making judgements on your findings.

Responsibilities

• Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors
• Conduct investigations on merchant accounts to support financial partner requirements
• Assess risk factors and trends of potentially fraudulent activity
• Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience
• Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
• Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team

Requirements

• Some experience in fraud analysis, fraud investigations, or fraud operations
• Experience using data to make assessments/judgements
• A team-focused mentality and effective problem solving skills
• The ability to approach challenges from a user perspective while being pragmatic & solutions oriented
• You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

Preferred Qualifications

• Fraud experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud
• Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools
• Prior fraud experience across multiple industries/verticals
• Experience in a high growth technology company
• Experience working from a queue