FR - Réceptionniste (H/F/X)

Join a hotel within the Accor network, a leading hospitality group with a diverse portfolio of brands and properties.

As a Front Desk Receptionist, you will be the first point of contact for our guests, providing a warm and quality welcome, and ensuring their stay is memorable.

Key responsibilities:

• Provide exceptional customer service, responding to guest requests and resolving issues promptly
• Manage check-in and check-out processes, including billing and payment
• Coordinate room assignments, taking into account guest preferences
• Apply tariff recommendations and seek opportunities for additional sales
• Participate in coordinating room management with various hotel departments
• Prepare for group arrivals to ensure efficient and personalized service
• Oversee the lobby area, manage taxi services, and handle luggage storage
• Contribute to achieving service quality and quantitative objectives, and participate in retaining existing customers

Requirements:

• Previous experience in hospitality or customer service
• Positive attitude and excellent communication skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficient in English, both written and verbal
• Familiarity with eco-friendly practices and willingness to engage in sustainable initiatives

Benefits:

• Employee discounts at Accor properties
• Training programs through Accor's Academies
• Opportunities for professional growth and development
• Commitment to diversity, inclusion, and social responsibility