Description
We are seeking a Customer Relationship Manager to join our Mercure Antibes-Sophia Antipolis hotel, a 107-room establishment that offers a unique blend of local cuisine, quality services, and modern workspaces.
As a Customer Relationship Manager, you will be responsible for ensuring an unforgettable experience for our clients, driving sales across various customer segments, and collaborating with different departments to optimize operational profitability.
Key responsibilities include:
- Providing exceptional customer service and creating memorable experiences for our clients
- Engaging with clients throughout their stay to ensure satisfaction
- Responding to client expectations and encouraging them to share their positive experiences online
- Developing sales across various customer segments, including seminars, events, food and beverage, and accommodation
- Collaborating with different departments to facilitate smooth operations
- Promoting the hotel, managing commercial activities, and optimizing profit margins
- Upholding the hotel's commitments to social responsibility and sharing these with clients
- Mastering and applying sales techniques effectively
Requirements:
- Ability to create strong relationships between teams
- Positive and smiling attitude, with excellent interpersonal skills
- Proactive and agile, with a keen sense of organization
- Experience in a similar role, with a proven track record of success
- Fluency in English; proficiency in a third language is desirable
Benefits:
- Comprehensive family health insurance with high reimbursement rates
- Co-optation bonus
- Additional perks and benefits
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