Description
We are seeking a Claims Handler for First Notification of Loss to join our successful Property team in our Stoke office.
As a Claims Handler, you will be the first point of contact when a customer needs to make a claim. You will be responsible for taking accurate and detailed information about new claims which will be reported by telephone, email or by electronic claims forms. Managing inbound calls and making outbound calls to take information.
Key responsibilities include:
- Taking accurate and detailed information about new claims
- Managing inbound and outbound calls
- Providing excellent customer service through friendly, professional and empathetic telephone manner
- Sending out welcome packs to customers detailing the steps of their claim
Required skills and knowledge:
- Customer Service Skills
- Ability to thrive in fast-paced environments
- Attention to detail
- Proactive attitude
- Adaptability
We offer a range of benefits including:
- Career and purpose development opportunities
- Environmental and social initiatives
- Financial health benefits
- Mental, physical and emotional wellbeing support
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