Floor Manager - Cecconi's Mayfair, Central London - Fixed Term Contract

We are seeking a Floor Manager to join our team at Cecconi's Mayfair in Central London on a 14-month fixed term contract maternity cover.

As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff.

Key duties include:

• Driving exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff
• Leading engaging training sessions on Soho House food and drink programs
• Collaborating across departments to ensure every guest interaction is seamless and aligned with brand expectations
• Supporting recruitment efforts and overseeing onboarding and development of new team members
• Gathering and acting on member feedback to continuously improve service and offerings
• Training and coaching staff on Soho House core values, roles, and service standards
• Overseeing daily operations, managing labour costs, and upholding standards of appearance, compliance, safety, and professionalism

In return, you will receive:

• Weekly pay
• Team meals whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• 2 days paid a year to support a charity of your choice
• Free Counselling Sessions
• Continuous training to develop yourself personally and professionally

To be considered for this role, you should have:

• A minimum of 2+ years' experience in a similar capacity
• The ability to thrive in fast-paced, high-volume environments and maintain calm under pressure
• Excellent customer service skills and a passion for hospitality
• The ability to work flexible shifts and schedules, including weekends and holidays as needed