FinCrime Operations Team Lead

As a FinCrime Operations Team Lead at Wise, you will develop and oversee the daily operations of a team of FinCrime Operations Analysts or Specialists. Your primary purpose is to ensure the effective mitigation of financial crime risks associated with Wise's customers, while maintaining a strong focus on operational efficiency, regulatory compliance, and a customer-centric approach.

You will foster a high-performing team, drive operational excellence, and act as a subject matter expert in KYC/AML/Fraud/Screening and financial crime prevention. You will be responsible for ensuring your team meets performance targets, maintains or elevates quality standards, and contributes to a culture of continuous improvement within the FinCrime Operations organization.

Key responsibilities include:

• Team Leadership: Leading by example, driving a customer-focused mindset across your team and the wider FinCrime organization.
• People management: Coaching and developing a strong team of FinCrime Operations Analysts or Specialists with varying levels of experience.
• Operational management: Overseeing the daily operations of the team, ensuring adherence to relevant regulations and internal policies and processes.
• Performance management: Measuring team and individual KPIs and ensuring performance targets and quality standards are consistently met.
• Expertise sharing: Being a subject matter expert in financial crime areas with the ability to obtain and maintain sufficient subject matter expertise required to train, develop, and coach your team.
• Issue Management and Escalation: Escalating tooling or processing incidents, high-risk customer issues, control weaknesses, or other material problems to direct leadership in a timely and informative manner.
• Planning and execution: Being accountable for driving your direct team's performance outcomes, ensuring key performance indicators (KPIs) are consistently met and enhanced.
• Stakeholder management and communication: Collaborating closely with stakeholders ensuring clear communication and coordination of actions.
• Other: Performing additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach.