Payment Operations Global Processing Function Lead

We are looking for a Function Lead to oversee Global Processing Operations at Wise, a global technology company that aims to make moving and managing money across borders easier and cheaper.

As a Function Lead, you will be responsible for delivering world-class service at scale across a 24/7 global operating footprint, driving operational excellence, and supporting Team Leads across global locations.

Your main objectives will be:

• Developing and supporting Team Leads across global locations
• Driving service delivery excellence by ensuring strict SLAs and KPIs are consistently met
• Building resilient processes, minimizing processing losses, and managing the migration of operational workloads
• Delivering operational plans for 24/7 global queue management
• Collaborating cross-functionally to manage operational impact and improve customer experience

This role offers the opportunity to make an impact by eliminating bottlenecks, challenging yourself by leading operations for a rapidly scaling global team, and inspiring teams by fostering an inclusive environment.

Requirements:

• 2+ years of direct people management experience
• Proven track record managing 30+ FTEs within a high-volume, 24/7 operational environment
• Hands-on expertise in global payment processing, clearing systems, and multi-currency flows
• Proficiency with analytics tools such as SQL, Looker, Tableau, and Excel
• Demonstrated success applying process improvement methodologies
• Experience executing operational migrations, multi-time-zone shift handovers, and business continuity plans
• Strong incident management capabilities
• Fluent in English with clear executive communication skills

Benefits:

• RSU's in a rapidly growing company
• Flexible working model
• Annual self-development budget
• Health and dental allowance
• Company-paid Life Insurance and EAP program
• Paid time off: 30 days vacation + 3 'Me' days + 1 volunteer day
• Paid 6-week sabbatical leave after four years
• 8-weeks of paid parental leave
• Transportation vouchers
• Food and meal vouchers
• TotalPass access to 3,500 gyms and studios