Field Implementation Technician I

This is a fully remote bilingual French implementation opportunity that will require extensive traveling within the Greater Toronto Area. A personal vehicle is required for this role for short notice onsite visits.

As a Field Implementation Technician I, you will be involved in working with Toast's restaurant customers to set up the Toast system, train restaurant staff, build a relationship with our customers, and ensure they are successful.

Responsibilities:

• Learn the Toast POS system and become a product expert.
• Install & configure Toast hardware and networking devices including terminals, handhelds, printers, and other peripherals.
• Collaborate with internal Toast teams to find diverse business solutions that will make a restaurant thrive.
• Conduct restaurant operation consultation and training sessions with all restaurant stakeholders to optimise Toast POS for their positions and operations.
• Maintain and document implementation plans and network diagrams.
• Test / troubleshoot unknown networking problems.
• Terminate Ethernet cables if needed.

Requirements:

• Bilingual in French is required.
• Excellent communication skills and ability to present in front of customers.
• Demonstrates attention to detail and strong organization skills.
• Ability to problem solve/troubleshoot in a timely manner.
• Ability to think creatively and provide service-oriented solution recommendations that exceed customer expectations.
• Flexibility with hours and the ability to work early mornings and nights.
• Weekend hours could also be required on an ad-hoc basis depending on customer needs.

Breakdown of responsibilities:

• Implementation (75%): on-site or remote point of contact for customers, installation of hardware and networking equipment, training owners and staff.
• Internal best practices documentation and enablement (10%): documenting country-specific best practices and training new FITs.
• Post Live Relationship Management (15%): ensuring smooth transition to post-onboarding phase, remote Go-live support, troubleshooting problems.

What will help you stand out:

• Networking knowledge is a plus!
• 1-3 years of restaurant industry experience is highly desired.

Our Total Rewards Philosophy: We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.

Pay Range: $54,000-$86,000 CAD