Description
Leidos is seeking a Mid-level Desktop Support Technician to join the Field Services team at a government site in Charleston, SC. The successful candidate will provide direct desk-side support to customers, troubleshoot and repair IT devices, and perform various technical tasks.
Responsibilities:
- Manage customer tickets according to established Service Level Requirements (SLRs)
- Troubleshoot and resolve user computer issues, including hardware and software-related concerns
- Ensure customer-related tasks are completed within the set timeline
- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
- Assist other technicians in resolving complex issues
Requirements:
- US Citizen
- DoD Secret Clearance
- HS diploma with 4+ years of prior relevant experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Expertise in IT Enterprise Operations
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Excellent customer service skills
- Excellent oral and written communication skills
Physical Demands:
- Lift and carry 50 lbs for up to 100 feet at a time
- Work in confined spaces, such as raised floors or communications closets
- Utilize basic hand tools
- Identify different colors of wires and cables
- Judge distance between objects to work safely on ladders and in confined spaces
- Drive personal or corporate vehicle to different locations
Pay Details:
- Hourly rate: $35.59
- Pay Range: $50,700.00 - $91,650.00
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