Description
Help Desk Technician V
Transform technology into opportunity as a Help Desk Technician V with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
As a Help Desk Technician V, you will help ensure today is safe and tomorrow is smarter.
Responsibilities:
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Responsible for training Help Desk Technicians.
- Plan, implement and maintain an effective, vibrant training curriculum.
- Provide the sharing of best practices, including workshops, one-on-one guidance, and troubleshooting.
- Monitor training employees while they work phones or web tickets.
- Take service desk calls during call surges and times of low staffing or as required by management.
- Analyzes issues and problems systematically, drawing sound conclusions and translating conclusions into timely decisions and actions.
- Maintain communications on knowledge sharing across the organization and participate in orientation and training sessions.
- Collaborate with others in their own unit and across boundaries.
- Willing to seek help as needed. Open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing.
- Makes things happen; balances "analysis" with "doing".
- Sets high standards for self; Is committed to organizational goals.
Requirements:
- Education: Associates of Arts/Associates of Science
- Required Experience: 8+ years of related experience
- Two certifications are required for the program: Security+ CE or another 8570 Cert and PWS 9.1 cert
Benefits:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
The likely hourly rate for this position is between $34.00 - $46.00.
For more fresh new jobs, check out yubhub.co.