Air Import & Export Customer Service Agent

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.

Responsibilities:

• Support the department strategy on a local level
• Offer best in class customer service
• Receive documents, prepare shipments, route shipments, manage freight receipt, process shipments and monitor shipments
• Ensure smooth and timely freight process flow, managing day-to-day operations
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting to ensure total customer satisfaction
• Track and trace Air Import files as required
• Understand department process flow and look for best practices to improve operational efficiency and productivity
• Coordinate and negotiate rates with our contracted vendors
• Prepare various documents for international transportation for air Exports
• Ensure timely delivery of freight to customers for Import shipments
• Ensure documents are checked and proofed for accuracy and alignment to customer and local requirements
• Ensure documents are sent to customer or broker for customs purposes on a timely matter
• Ensure arrival notices are communicated to customers and other interested parties as necessary
• Ensure accurate and timely invoices to customers and/or other interested parties
• Interact with our customers in arranging their international shipments
• Contribute to maintain strong relationships with vendors
• Always ensure adherence to regulations internal and external
• Always keep account reports current for Import and Export
• Ensure all customers standard operating procedures in place and updated
• Meet KPI standards
• Overseas communications, timely responses to emails and requests
• Daily review of operational reports and transit reports
• Adhere to compliance to Air Lateral for Air Export and Import
• Daily review of SHIPMENTS LOGGED ELECTRONICALLY Report
• Weekly review of CONSOLS NOT SETTLED Report
• Daily review of AIR WORKBOARDS, WORKFLOWS, DASHBOARDS and STATUS Reports
• Ensure company credit procedures are followed
• Ensure local requirements for Air Shipments are met
• Escalation of problems to Management when necessary
• Meets company standards of 52 hours training per year per employee
• Promote compliance in diligently following all company policies and regulations

Sales/ Retention:

• Assist the product leader in timely responding to requests for information
• Participate in the transition of new business/ updates to existing business
• Assist in retention calls and complete customer reviews

Qualifications:

• Global logistics industry knowledge
• Excellent understanding of Air documents, Air Market
• Good computer skills
• Expeditors training and company policies
• IATA Certification (preferred)
• Effective interpersonal skills
• Fluent in English
• Pro-active, strong organizational skills
• Emotional intelligence
• Analytical thinking
• Problem solving

Benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company