Enterprise Learning Lead

We are currently seeking an experienced professional to join our team in the role of Enterprise Learning Lead. The successful candidate will design end-to-end learning solutions across the organisation for multiple business verticals in Global Capability Network, Mexico.

Responsibilities:

• Partner with HSBC business leadership, Enterprise Learning, HR and global functions to define and implement sustainable strategic learning initiatives aligned to business strategy and HR/People priorities.
• Design, develop and deliver end-to-end learning solutions that build leadership and behavioural capabilities and support business outcomes.
• Lead data analysis to build an advanced understanding of learning consumption and measurable impact and provide reporting to relevant stakeholders.
• Track learner compliance with mandatory and recommended learning requirements including onboarding training.
• Ensure HSBC policies, programmes and guidelines are followed and manage exemptions and exceptions when required.
• Provide functional expertise to identify, research and resolve complex problems.
• Independently execute and operationalise development programmes and processes.
• Use learning measurement and analytics to assess efficiency and effectiveness ensuring key learning metrics are measured, published and used in decision making.
• Ensure practices and procedures are followed and training materials remain compliant with HSBC and regulatory standards.
• Monitor learner progress to achieve required proficiency in line with desired results.
• Drive strategic learning initiatives that streamline processes management information (MI) and reporting to support audit preparedness.
• Act as a performance improvement consultant by analysing needs, shaping solutions and executing strategies to build leadership capability across roles.
• Develop and sustain a high-touch learning culture and enable a consistent approach to development.
• Manage L&TD investment through planning budgeting forecasting and vendor management.
• Oversee delivery of learning and capability development programmes through collaboration with Technical Learning Teams.

Requirements:

• A degree in any discipline with 4-5 years of experience in Learning and Talent Development with a strong track record of establishing credibility and delivering results.
• Experience managing processes and practices in a matrix environment.
• Ability to make rational decisions and navigate complex scenarios with minimal guidance or supervision.
• Exposure to programme design and content development.
• Proven project and change management experience with a strong focus on delivery.
• Strong focus on internal staff development and driving process efficiencies.
• Senior stakeholder engagement skills including influencing and conflict resolution.
• Strong communication skills including the confidence to deliver or develop presentations and proposals.
• Experience working in fast paced environments with a solution-focused mindset and the ability to balance quality with a practical MVP ‘good enough’ approach.
• A demonstrable passion and personal commitment to supporting colleague mindfulness awareness education and practice with a continuous improvement mindset.
• Strong team leadership skills with the ability to help teams form bond and deliver at pace including creatively sourcing resources to meet priority needs.

Benefits: At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.