Enterprise Account Manager

This role is responsible for building strong relationships with enterprise accounts and understanding their needs to provide strategic solutions.

The Enterprise Account Manager will contribute to long-term account planning and use consultative selling to drive growth.

Responsibilities

• Builds and nurtures strong relationships with key stakeholders at the client's organization and understands the client's objectives and challenges to provide strategic insights and solutions.
• Participates in long-term account planning and contributes to the development of overarching strategies for client engagement and satisfaction.
• Utilizes consultative-selling techniques to identify and advance growth opportunities within existing accounts and align the organization's capabilities to client business and IT priorities.
• Collaborates with internal teams to create tailored solutions that address the client's unique needs and challenges.
• Leads contract negotiations, pricing discussions, and contract renewals to ensure favorable terms for both the client and the organization.
• Monitors and analyzes key performance metrics related to the client's account, such as revenue growth, customer satisfaction, and retention rates.
• Builds and maintains sales pipeline activity while achieving and/or exceeding revenue and margin quotas using margin management techniques.
• Seeks opportunities to enhance the overall account management process and contribute to best practices within the account management team.
• Stays updated on industry trends, competitive landscape, and emerging technologies that could impact the client's business.

Education & Experience

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in customer relationship management, account management, or a related field or an advanced degree with 3-5 years of work experience.

Knowledge & Skills

• Account Management
• Business Development
• Business Planning
• Business To Business
• Cross-Selling
• Customer Relationship Management
• Finance
• Market Share
• Marketing
• Merchandising
• Product Knowledge
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Strategy
• Sales Territory Management
• Salesforce
• Selling Techniques
• Upselling
• Value Propositions

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity