Account Billing Manager

This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues.

The Account Billing Manager participates in contract negotiations, works towards process improvements while supporting project/account teams, and identifies risks and challenges.

Key responsibilities:

• Manage operational business relationships with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
• Analyze account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.
• Act as a point of contact for customers and/or partners for operational issues, concerns, and escalations.
• Identify process gaps, advocate for process improvements, and implement changes to enhance operational efficiency and customer satisfaction.
• Prepare presentations and reports for senior management and key stakeholders, outlining the status of strategic accounts, financial performance, and operational excellence initiatives.
• Participate in negotiations for contracts and agreements with key customers or partners to ensure that terms are favorable and aligned with the organization's objectives.
• Develop strategies for gathering, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.
• Maintain detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.
• Identify and manage risks associated with customer accounts and operational processes to ensure business continuity.
• Stay updated with the latest industry trends and technological advancements while guiding junior team members in navigating day-to-day challenges.

Recommended education and experience:

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field or an advanced degree with 3-5 years of work experience.

Preferred certifications:

• Certified Sales Operations Professional (CSOP)

Required skills:

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity