Tax Support Agents, Contract - Fully Remote

Are you passionate about the chance to bring your Tax support experience to a world-class company, with unlimited career growth opportunities? Thomson Reuters is looking to add a self-motivated Tax Support Agent. This is a well-established global team, that supports cutting-edge Tax Products to deliver best-in-class customer experience. The ideal candidate has a combination of problem-solving and good communication skills in English and/or French.

Key Responsibilities

• Provide taxation support to clients by telephone and email for various tax software for Professionals and Consumers
• Apply active listening skills to diffuse potentially tense customer interactions
• Apply company policy and procedures to resolve routine customer issues
• Log orders from customers who would like to purchase products
• Participate in software quality control testing
• Write standard answers for frequently asked questions (FAQ)
• Determine recurrent issues coming from different clients and inform the supervisor

Required Qualifications

• Good knowledge of income tax
• Demonstrated ability to work collaboratively and cross-functionally
• Strong time management skills and ability to manage multiple priorities
• Ability to perform well under pressure
• Good communication (verbal & written)
• Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems
• Team player with a flexible attitude and approach
• Customer service orientation and experience, with proven success in customer support and relationship management
• Willingness to learn additional products and services as needed to meet client demand
• Minimum of 1 year of relevant work experience in customer service
• Bachelor’s Degree or equivalent experience

Benefits

• Comprehensive benefit plans, including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
• Career Development and Growth: By fostering a culture of continuous learning and skill development, Thomson Reuters prepares talent to tackle tomorrow’s challenges and deliver real-world solutions
• Industry Competitive Benefits
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
• Social Impact: Make an impact in the community with the Social Impact Institute, two paid volunteer days off annually, and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives