Customer Support Specialist (English speaking)

We are looking for a Customer Support Specialist to join our team in Budapest. As a Specialist, you will act as a subject matter authority, navigating cross-functional complexities to deliver expert-level resolutions and world-class support across email, phone, and chat.

Your mission:

• Expert problem solving: Take full ownership of complex customer cases, using critical thinking to identify the best resolutions and delivering with high accuracy.
• Navigating complex interactions: Handle high-stakes customer conversations with professional and empathetic communication, especially during challenging moments.
• Cross-Team collaboration: Manage appropriate escalations to specialized teams, including KYC, Complaints, and Payment Operations, to ensure holistic case resolution.
• Peer support: Act as a point of contact for your colleagues, providing peer-to-peer support and sharing your knowledge to help the wider team grow.
• Process improvement: Identify and share feedback on processes and product health, contributing to the continuous improvement of the customer journey.
• Flexibility: Cover a variety of shifts to be there when our customers,and the business,need you most.

Qualifications:

• Proven experience: At least one year of experience in customer support. Experience in fintech or a high-volume setting is preferred.
• Multi-Channel experience: Proven track record of supporting customers through phone, chat, and email.
• Technical proficiency: Strong typing skills (minimum 45 Words Per Minute) and excellent grammar/spelling.
• Advanced communication: Excellent verbal and written English skills (C1 level).
• Ownership mindset: Self-starter who can work independently, navigate ambiguity, and make sound judgments with minimal supervision.
• Cool under pressure: Excel at taking charge in challenging situations and have the skills to calm and resolve difficult customer interactions.
• Location: Legally authorized to work in Hungary.
• Values: Team player who lets our values guide your decisions and is ready to work full-time (40h/week).
• Office First Policy: Expected to work from the office at least 3 days per week.

Additional Information:

• Hiring Process: Application review (CV), Maki Assessment (Online Skills assessment), Interview with the team
• Salary range for this role: 690,000 HUF gross monthly

What's in it for you:

• RSUs in a rapidly growing company
• Flexible working model
• Annual self-development budget
• Paid 6-week sabbatical leave after four years
• Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually