Duty Manager

We are seeking a Duty Manager to join our team at AccorHotel in Birmingham.

As a Duty Manager, you will develop close relationships with guests throughout their stay, anticipating their needs and providing a prompt resolution to any complaints.

Main Responsibilities

• Customer Relations: Develops close relationships with guests, anticipates their needs, handles complaints, and conveys the hotel's image and ethos effectively.
• Professional Techniques / Production: Ensures correct implementation of pricing policy, keeps database up-to-date, and ensures guest documentation and information are readily available.
• Talent and Culture Responsibilities: Establishes ongoing training programs, conducts induction programs, and ensures team members perform duties in line with brand and service standards.
• Commercial / Sales: Trains team to utilize effective sales techniques, promotes brand and loyalty program to guests.
• Management and Administration: Ensures invoicing and cash handling procedures are adhered to, updates dashboard charts.
• Hygiene / Personal Safety / Environment: Ensures compliance with hygiene, safety, and environmental regulations, implements hotel security policies.

Qualifications

• Previous supervisory or management experience required.

Additional Information

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.