Duty Manager

As a Duty Manager at AccorHotel in Jaipur, India, you will play a crucial role in ensuring the smooth operation of the Front Desk and providing exceptional guest experiences.

Your responsibilities will include:

• Conducting daily briefings with team members to ensure they have all the necessary information
• Managing and supervising Front Desk staff to deliver high-quality service and meet department standards
• Reviewing and analyzing workflow and standards to identify areas for improvement
• Analyzing rate variance reports to ensure effective revenue control and approving discounts and rebates
• Communicating with the Front Office Manager on guest services and hotel operations
• Ensuring accurate documentation of guest-related issues
• Supervising shift handover procedures and coordinating with other departments as needed
• Providing management presence and handling guest needs and complaints efficiently
• Assisting with guest relations and inspecting the front and back of house for cleanliness and orderliness
• Ensuring front-line staff comply with marketing techniques and maximize sales
• Monitoring guest credit and resolving any discrepancies
• Coordinating full-house situations and handling overbooking and relocations

To qualify for this role, you will need:

• At least 3 years of relevant experience in the hotel industry, with a strong background in Front Office operations and procedures
• Previous experience using Opera PMS
• A diploma in Hospitality Management or Business Administration is preferred but not necessary
• Strong working knowledge of Microsoft Outlook and Microsoft Office
• Experience supervising, coaching, and developing team members
• Excellent communication and relationship-building skills
• Strong guest service, complaint handling, and conflict-resolution skills
• Understanding of daily revenue balancing and financial procedures
• Ability to work independently and make decisions regarding guest and team safety and wellbeing
• Strong time-management, organizational, and decision-making skills
• Genuine passion for hospitality and delivering an excellent guest experience
• Strong personal integrity and ability to maintain confidentiality
• Flexibility to work across a seven-day operation, including weekends and public holidays