Document Processor

We are seeking a Document Processor to organize and process the flow of incoming and outgoing documents in a back-office environment.

Responsibilities:

• Receive and document claims, both electronic and paper claims
• Sort, process, and vet claims for accuracy and assign them correctly
• Manage files, classify data, and compile reports
• Transfer received claims electronically to various platforms
• Manage the flow of claims between members and providers
• Process member and provider claims within stipulated turnaround times
• Handle different channels for receiving claims
• Cross-reference emails from members and providers for further processing
• Perform any other allocated tasks

Requirements:

• Active language knowledge of English (additional languages are a plus)
• Execute assignments accurately and pay attention to detail
• Plan and organize tasks independently
• Excellent time management skills with ability to prioritize tasks
• Uphold discretion when handling confidential information
• Handle large quantities of paper and electronic documents
• Work under pressure to deliver consistent results
• Self-driven and able to work with minimal supervision
• Collaborate effectively within a team
• Proficient in using spreadsheets, word-processing software, and CRM systems like Salesforce
• Assume ownership for achieving personal results
• Focus on customer needs while executing tasks
• Adapt to a changing environment