Director of Front Office

We are seeking a Director of Front Office to lead our front office team at Delano Miami Beach, a luxury lifestyle hotel that combines historic charm with modern amenities.

The successful candidate will oversee daily operations of the Front Office, Bell Stand, and Concierge Departments, ensuring seamless guest experiences and upholding brand standards.

Key responsibilities include:

• Leading and managing front office departments to deliver outstanding guest service and smooth operations
• Maintaining highest levels of guest service and consistency with Delano Brand Standards
• Overseeing scheduling, training, and performance management of front office staff
• Collaborating with other departments to coordinate guest services and resolve problems efficiently
• Analyzing front office metrics and supporting revenue management strategies
• Monitoring guest feedback and implementing service improvement strategies
• Ensuring compliance with health, safety, and hotel policies and procedures
• Driving team member engagement and development through training and coaching
• Mentoring and guiding staff to work effectively in a team atmosphere
• Completing necessary reports and forms daily
• Performing other reasonable duties as assigned

The ideal candidate will have:

• High school diploma or equivalent, with a bachelor's degree preferred
• Minimum 5 years in a leadership role, preferably in an upscale or luxury lifestyle brand hotel
• Strong knowledge of hotel operations, including front desk, concierge, bell, and guest services
• Solid understanding of front desk protocol and experience working with high-profile guests
• Strong knowledge of property management systems such as Opera, SynXis
• Excellent verbal and written communication skills in English
• Ability to stand or walk for eight-hour shifts, multitask, and handle stressful situations
• Physical ability to twist, tow, reach, bend, climb, and carry objects as necessary
• Working knowledge of federal, state, and local laws governing equal employment opportunity, civil rights, occupational safety and health, wage and hour issues, and labor relations
• Additional language ability preferred