Description
We are seeking a Director, Customer Success, Enterprise to join our senior leadership team. As a Customer Success Director, you will own our entire Enterprise book of business within Braze's geography. You will manage multiple teams, taking ownership of their growth, development, and achievement.
Responsibilities:
- Be a core member of the Customer Success Department's Senior Leadership Team
- Manage multiple Customer Success teams, hiring, nurturing, and performance managing staff
- Develop a cost-efficient organisation that maintains high standards of excellence
- Create a culture of customer delight, partnering with Senior Sales and Services Leadership
- Represent Braze during public activities and build executive relationships with customers
- Work with internal stakeholders to design and develop efficient processes
Qualifications:
- 5+ years relevant experience in Customer Success, Consultancy, Account Management, or Mobile Marketing
- 3+ years experience managing people managers
- Significant project management experience and/or formal certifications
- Exemplary written and verbal communication skills
- Strong technical domain knowledge of Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming
Benefits:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
For more fresh new jobs, check out yubhub.co.