Credit Customer Success Manager

You will join the Customer Success Management (CSM) team at S&P Global Market Intelligence, which plays a critical role in supporting client relationships and driving revenue retention and growth.

As a Credit Customer Success Manager, you will be responsible for owning the client experience for some of the company's most important accounts, deepening relationships, accelerating product adoption, and creating conditions for sustained commercial growth.

Key responsibilities include:

• Driving customer success outcomes by engaging strategically with clients to increase renewal rates, reduce churn, and improve overall account health scores
• Accelerating product adoption across S&P Capital IQ Pro, Ratings Direct, and Credit Analytics through targeted client engagement, training programmes, and proactive awareness of new features and research themes
• Identifying and developing growth opportunities, including referrals and cross-sell opportunities across S&P Global Market Intelligence and cross-divisional services
• Optimising the customer journey by mapping lifecycle touchpoints, capturing structured product enhancement feedback, and communicating client insights to product teams
• Leading cross-functional collaboration with Account Management, Sales, Product, and Support teams to deliver coordinated, high-impact strategic programmes
• Championing Customer Success tooling, including Salesforce, ChurnZero, and Calendly

The ideal candidate will have:

• 3+ years of experience in a client-facing role within financial services, fintech, or financial data
• Demonstrable knowledge of credit markets, credit risk, or financial data products
• Proven track record of managing and growing enterprise client relationships within a recurring revenue or SaaS business model
• Excellent written and verbal communication skills, with experience presenting complex financial concepts clearly to varied client stakeholders

In terms of benefits, S&P Global offers:

• Health & Wellness: health care coverage designed for the mind and body
• Flexible Downtime: generous time off to keep you energized
• Continuous Learning: access to resources to grow your career and learn new skills
• Invest in Your Future: competitive pay, retirement planning, and financial wellness programs
• Family Friendly Perks: benefits for partners and little ones, too