Director, Core Payment & Processing Products

The China Core Platform Product team at Visa defines payment capabilities and processing requirements for Visa's local business. You will own product requirements and the roadmap for clearing, settlement, reconciliation, disputes and adjustments.

Product Ownership and Requirements

• Own the prioritized product roadmap across clearing, settlement, reconciliation, disputes and adjustments.
• Define transaction lifecycles, processing outcomes, data requirements, reporting needs and exception scenarios.
• Translate approved business rules, fee structures and operational policies into functional product requirements.
• Define dispute workflows, reason and response handling, evidence requirements, timelines and financial adjustments.
• Ensure consistency between authorization records, clearing data, settlement outputs, reconciliation reports and dispute cases.

Solution Assurance and Delivery

• Work with Technology and processing partners to assess designs, resolve requirement gaps and manage cross-domain dependencies.
• Coordinate with authorization and platform integration owners on transaction matching, reversals, refunds and downstream impacts.
• Define product acceptance criteria, expected results and critical end-to-end scenarios.
• Support Client Services-led testing and certification, assess product-impacting defects and provide product acceptance within agreed governance.
• Maintain clear requirements, decision records and change priorities throughout delivery.

Product Performance and Improvement

• Partner with Operations, Finance and Client Services on reporting, usability and processing issues.
• Analyze reconciliation exceptions, clearing quality and dispute performance to identify product improvements.
• Ensure changes are assessed for client, financial and operational impact before implementation.
• Own platform product outcomes while working with the teams responsible for daily settlement execution, treasury and dispute case operations.

You will be part of projects including domestic clearing, settlement and dispute platform readiness, end-to-end reconciliation and exception-handling design, dispute workflow and adjustment capability development, and processing quality and client reporting enhancements.

Reliable downstream processing is essential to client confidence and payment integrity. This role will ensure that transactions are accurately cleared, settled, reconciled and supported throughout the dispute lifecycle.

Visa requires at least 4 days in office, expectations of these days will be confirmed by your Hiring Manager.