Associate Director

Manulife's Distribution Transformation Team is seeking an Associate Director to drive the development of digital tools and AI-powered tools, and formulate change management plans to support business growth and transformation.

Job Summary: As the Associate Director, you will act as the voice of the business and voice of the agents/banks/brokers, representing and driving business needs within a particular squad to ensure business and end-user satisfaction.

Key Responsibilities:

• Drive the strategy, planning, and delivery of key capabilities aligned to the Value Stream customer journey at the squad level
• Collaborate closely with business stakeholders to achieve squad-level outcomes for business priorities and initiatives
• Formulate and execute change management strategies to drive business results in terms of adoption
• Conduct and facilitate agency focus groups to collect feedback for continuous improvements and development
• Act as an internal consultant and trusted advisor to other departments within Distribution Operations

Requirements:

• Minimum 8 years relevant working experience in project management
• Strong project management skills
• Good communication skills with fluency in Cantonese, English, and Mandarin
• Ability to work independently, proactively, and possess a "Can-do" attitude in a dynamic and unstructured environment

Benefits:

• Empowerment to learn and grow in your career
• Flexible environment with well-being and inclusion
• Opportunity to shape the future you want to see

Company Culture: Manulife is an Equal Opportunity Employer and strives to attract, develop, and retain a workforce that is as diverse as the customers we serve.