Senior Director, Visa Access — Strategy, Product & Client Experience

Visa Access is Visa’s enterprise B2B digital platform for secure access to content, applications, and services with 275,000+ monthly active users. As Senior Director, you will own its multi-year strategy, product direction, business operations, and client experience,shaping its evolution into a more intelligent, integrated, and intuitive platform.

This role is for a strategic product and transformation leader who can translate client needs and enterprise priorities into a clear roadmap, effective operating model, and measurable outcomes. You will lead a multidisciplinary team and partner globally to simplify access, modernize the platform, and connect the client experience and journey.

Key Areas of Responsibility:

Strategic Leadership & Business Operations:

• Define and own the multi-year Visa Access vision, strategy, and roadmap aligned with Client Services and enterprise priorities.
• Set investment priorities and business cases, balancing client value, modernization, operational risk, cost, and delivery capacity.
• Establish the operating model, decision rights, governance, and executive reporting across a federated global organization.
• Measure and communicate value through adoption, client experience, task completion, support trends, and operational performance.

Product & Platform Leadership:

• Lead the product lifecycle from discovery and prioritization through launch, adoption, and continuous improvement.
• Guide platform modernization, content and search, access services, analytics, and reusable application-integration and onboarding capabilities.
• Partner with Engineering, Design, Architecture, IAM, and Technology Operations to deliver secure, reliable, accessible, and scalable experiences.
• Serve as the senior escalation point for portfolio trade-offs, delivery risks, quality concerns, and cross-team dependencies.

Client Experience & AI Transformation:

• Use client research, journey analytics, and support insights to simplify discovery, enrollment, access, application use, and self-service.
• Align client journey entry points and contextual handoffs while maintaining distinct product ownership.
• Advance intelligent search, personalization, guided journeys, and AI-enabled experiences grounded in governed content and appropriate entitlements.
• Embed responsible, hands-on use of AI in product discovery, requirements, analysis, and decision-making, with measurable productivity and client outcomes.

Access Governance & Operational Excellence:

• Set business direction for simplified and improved access, and self-service account management.
• Partner with IAM, Legal, Risk, and business owners to balance simpler onboarding with security, privacy, and access-control requirements.
• Use telemetry, incident and support trends, and root-cause analysis to improve platform health, release readiness, and issue prevention.

Team Leadership & Global Collaboration:

• Lead and develop a multidisciplinary team across product, business operations, client experience, and enablement.
• Build alignment across global and regional business, technology, support, publishing, and control partners.
• Partner with Product Marketing and Change Managements teams for change readiness, communications, and adoption for new capabilities and operating models.
• Foster a culture of ownership, client focus, collaboration, experimentation, and measurable impact.

Qualifications:

Basic Qualifications:

• 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced Degree.
• Significant leadership experience in enterprise product management, platform strategy, business operations, or digital client experience.
• Experience collaborating with product, engineering, and design teams across multiple time zones and regions.
• Product and technical fluency across digital experience, identity and access, application integration, data, AI, security, and reliability.
• Ability to establish operating models, governance, KPIs, and portfolio priorities tied to business outcomes.
• Genuine hands-on familiarity with AI tools in a product workflow context.
• Judgement to evaluate AI capabilities and articulate where they create leverage in product work versus where human judgment remains irreplaceable.
• Demonstrated success owning products end-to-end.
• Strong financial and commercial acumen and analytical skills.
• Excellent written and verbal communication.

Preferred Qualifications:

• 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree.
• Experience in payments, financial services, fintech, or regulated global B2B platforms.
• Experience applying generative AI, intelligent search, and agentic capabilities to enterprise client experiences.
• Proven track record of leading large-scale product transformations in global, complex businesses.
• Proven ability to lead through influence in a matrixed global organization.
• Experience managing organizational change.
• Strong talent instincts.

Information for US Applicants: For roles located in the US, the estimated salary range for this position is $185,400.00 to $ 324,500.00 USD per year.

Benefits: Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.