Directeur.trice Fairmont OR (H/F/D)

We are seeking experienced professionals who excel in their field and share our passion for impeccable service.

At the Fairmont Le Reine Elizabeth, we don't just maintain luxury hospitality standards – we define them. As part of the Accor group, we offer a unique opportunity to develop your skills and grow within an international organisation.

Job Summary Reporting to the Director of Rooms, the essential responsibilities and functions of this position include:

• Supervise and coordinate the operations of Fairmont Or
• Maintain procedures and standards in line with Fairmont policies
• Develop and maintain relationships with partners and hotels in the city
• Stay up-to-date with industry trends, analyse data, and provide insights to increase efficiency and revenue
• Develop quality relationships with guests throughout their stay to encourage loyalty
• Prepare and manage departmental budgets, including labour costs and productivity planning
• Maximize Fairmont Or revenue while minimizing expenses
• Implement action plans and ensure superior performance to achieve annual departmental objectives
• Plan and manage colleague schedules based on occupancy rates and budgets
• Ensure administrative tasks, including payroll and performance evaluations, are completed on time
• Communicate operational information through emails, logs, and departmental meetings
• Organize and lead monthly communication meetings
• Develop an enthusiastic and motivated team through professional and personal development, continuous training, and recognition
• Collaborate with hotel departments to ensure exceptional customer service and teamwork
• Work closely with housekeeping and technical maintenance teams to ensure a luxury service experience for guests
• Collaborate with reception and sales teams to implement strategies to maximize revenue opportunities
• Work with the executive chef to create menus, determine presentation, establish food costs, and place orders
• Review client packages, including rates, credit limits, and no-show policies
• Review late departures, cancellations, and early departures to maximize revenue and occupancy
• Review arrival reports and VIP reports to ensure guest requirements and needs are met
• Participate in recruitment, selection, training, and development of Fairmont Or staff
• Provide professional, friendly, and caring service at all times
• Ensure guest satisfaction and resolve any issues that may arise
• Consider guest feedback and complaints to take prompt action and inform relevant departments
• Ensure adherence to departmental policies, procedures, and service standards, as well as company standards
• Respect all security policies
• Maintain the health and safety of colleagues and guests at all times
• Inform the security service of any security-related incidents
• Ensure colleagues are well-presented and adhere to uniform and hygiene standards

Benefits

• Travel benefits and reduced rates at over 5,700 Accor hotels worldwide
• Comprehensive collective insurance: your health and wellbeing are our priority
• Retirement plan: prepare for your future with our advantageous retirement plan
• Employee assistance program (EAP) offered free of charge, including mental health support, legal and financial advice, health and nutrition services, and career guidance
• Meals provided at a low cost during work shifts
• Access to hotel gym facilities at a reduced cost
• Opportunities for talent development and growth within the establishment and globally
• Active participation in various committees and philanthropic initiatives

Requirements

• Two years of leadership experience in accommodation, including knowledge of front desk operations
• Two years of supervisory experience
• Bilingual (French and English)
• Diploma in hotel management or a university degree preferred
• Relevant restaurant experience an asset
• Experience in a unionized environment an asset
• Passion for customer service
• Computer skills required: Outlook, MS Office (Word and Excel), and PMS
• Excellent interpersonal and written and verbal communication skills
• Ability to work under pressure
• Proactive and detail-oriented
• Availability required on evenings and weekends
• Ability to mobilize and direct diverse teams in a multicultural environment