Description
The Sofitel Lyon Bellecour is a 5-star hotel located in the heart of Lyon's Presqu'île, offering luxurious accommodations and exceptional service.
As Accommodation Director, you will be responsible for overseeing the Reception, Concierge, and Housekeeping departments, ensuring high-quality services and exceeding customer expectations.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage and train a team of receptionists, concierges, and housekeepers
- Monitor and analyze departmental performance, making adjustments as needed
- Collaborate with other departments to ensure seamless service delivery
- Implement and maintain brand standards and procedures
Requirements:
- Bachelor's degree in Hospitality Management or related field
- 5-10 years of experience in hospitality management, including significant experience in accommodation management
- Strong leadership and communication skills
- Proficiency in Opera Cloud
- Fluency in English; third language a plus
Benefits:
- Competitive salary
- 13th month salary after 1 year of service
- Profit-sharing and bonus schemes
- Discounts on hotel stays and services
- On-site restaurant and recreational facilities
- Opportunities for professional growth and development
We offer a dynamic and inclusive work environment, committed to diversity and equal opportunities.
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