Digital Product Manager

The Group Platforms team is responsible for identifying, defining, and managing digital product platforms and technologies to fulfil business objectives.

Key accountabilities:

• Lead multiple workstreams for the customer website platform and customer servicing digital dashboard
• Digital product management and delivery of a single digital platform solution across multiple markets
• Lead the product management and execution of the digital platform through extracting business priorities and fulfilling business needs at the regional level
• Write product specs/stories for major platforms to deliver with no bugs on time with achieving successful business metrics
• Proficiently engage with country business unit stakeholders and communicate with senior stakeholders at both country and group levels
• Demonstrate good and relevant application of design thinking methodologies towards the insights gathering of the platform
• Support appropriate decisions to ensure digital platforms are planned to support scalability, reliability, and efficiency in maintenance across the regional markets
• Lead and coach Agile practices through design and execution efforts of the specific digital platform initiative
• Ability to gather and document complex user and technical requirements, translate these to multiple business rules and logic specifications
• Technically savvy to work closely with developers, understanding their technical capabilities and constraints
• Implement squad strategy from expertise in platform, features, and product
• Generate high value from user feedback that strongly influences platform direction
• Ensure coordination design, development, and deployment plans with business functions and technology solutions delivery teams
• Assess customer/users feedback and prioritize quick fix optimizations and longer-term strategic fixes
• Develop, create, and maintain a digital roadmap for the assigned digital platform
• Define and drive for relevant digital platform performance that contributes to regional and local BUs business performance metrics
• Apply business acumen to extract insights from the digital dashboard and drive initiatives and decisions from the data insights
• Strongly oriented towards results and delivering a high standard of digital platforms
• Able to mentor colleagues and team members on the Scrum environment and processes via the conduct of platform initiative
• Embed emerging technologies and techniques to optimize business benefits and improve operational efficiency

Qualifications / Experience:

• University degree in Business, Information Technology, or equivalent area
• 10+ years' working experience, with 6+ years in Financial Services
• Expertise in digital best practices and its applicability to lifestyle and financial services
• Experience and proven results in product management and delivery of a digital platform

Knowledge & Technical Skills:

• Broad understanding of the insurance and technology industry, including current and emerging financial services, lifestyle, operations, and technology trends
• Skilled in Agile Software delivery (Scrum or similar)
• Proven record of Product Backlog management (using JIRA or something similar)
• Strong understanding of technology concepts and developer languages