Delivery Lead – Director of AI and Product Management

The Delivery Lead – Director of AI and Product Management is a leadership position in Pfizer's U.S. Pfizer Patient Services (PPS) enterprise enablement organization.

This role partners closely with Business engagement leads to co-own value delivery for key business initiatives across – Patient services CRM, data and insights.

The director delivery lead will drive consensus across the business units and PPS functions to build a comprehensive technology execution plan including a capability roadmap along with the related investment plan.

Responsibilities

Technology Delivery & Operations

• Own planning, delivery and support for all projects, releases, and enhancements across patient support platforms (e.g., CRM, case management, digital engagement, data integration).
• Ensure solutions are delivered on time, within budget, and aligned with Pfizer's governance and quality standards.
• Collaborate with operations team to drive excellence for day-to-day support, ensuring system stability, uptime, and strong performance for patient-facing operations.
• Ensure reduction in process, knowledge and tech debt across PSS platforms by maintaining process documentation, data flow diagrams and training SOPs.
• Author business cases to clearly outline overall technology strategy for the business functions and secure funding for initiatives with the highest business value.
• Demonstrate innovative thinking to identify unique business opportunities and solve complex business problems.
• Lead a portfolio of projects spanning across multiple disease areas and teams.

Strategic Partnership

• Build trusted relationships with senior leaders across PSS and U.S. Commercial.
• Serve as a strategic advisor on technology capabilities that advance patient access, operational efficiency, and compliance.
• Partner with business stakeholders to prioritize the PSS technology portfolio and define the multi-year roadmap.

Leadership & Team Development

• Lead and develop a team of product owners, business system managers, and analysts.
• Foster a culture of accountability, innovation, and continuous improvement.
• Champion Pfizer's Values and Behaviors across the team.

Innovation & Continuous Improvement

• Identify emerging technologies, automation opportunities, and process improvements that enhance patient experience and operational outcomes.
• Collaborate with digital partners to influence platform strategy, architecture, and vendor performance.

Financial & Operational Management

• Manage the PPS systems budget and ensure effective resource allocation.
• Partner with digital to deliver operational excellence, reporting, and risk management across the technology portfolio.

Basic Qualifications

• Bachelor's degree required; advanced degree preferred; degree in Information Management, Computer Science, Engineering or Technology Management preferred.
• 8+ years of experience required with Bachelors; 7+ years of experience required with MS/MBA/MPH/master's degree; 5+ years of experience required with PhD, PharmD or JD; relevant experience in related field and proven technical experience with emphasis on software development and maintenance.
• 8+ years of progressive experience in IT leadership roles supporting commercial, patient services, or healthcare operations.
• Deep expertise in modern technology platforms including Salesforce, cloud ecosystems, DevOps, Agile methodologies, and cybersecurity.
• Proven experience leading large-scale system implementations, upgrades, and ongoing enhancements.
• Strong program/project management and SDLC experience.
• Demonstrated success managing operational support for complex technology environments.
• Experience leading outsourced/offshore teams.
• Background in highly regulated industries (pharma, healthcare, financial services).

Competencies

• Strategic thinking with strong execution discipline.
• Exceptional communication and stakeholder management.
• Program governance and delivery management.
• People leadership and talent development.
• Ability to influence across a matrixed organization.
• Commitment to patient-centric innovation and operational excellence.

Other Job Details:

• Last Date to Apply for Job: November 19, 2026
• Ability to travel based on business needs.
• NOT eligible for Relocation Package.
• Locations: NYHQ.
• This position is hybrid and requires working onsite 2 to 3 days per week.

The annual base salary for this position ranges from $189,200.00 to $315,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program.