Customer Value Partner, Enterprise - NHS Accounts

Every team has AI, but few have mastered it. At Multiverse, we're building a tech-first institution that combines work and learning to close the critical skills gap. As a Customer Value Partner (CVP) in the Enterprise segment, you will be the single point of accountability for our customers from the moment a contract is signed. You will lead the end-to-end journey, ensuring every launch is flawless, every program delivers measurable business impact, and every partnership has a clear, data-backed roadmap for expansion.

Responsibilities:

• Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts
• Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders
• Partner with executive sponsors to translate complex learning outcomes into specific business impact narratives
• Independently build 12-month Mutual Action Plans and Discovery Workshops
• Oversee launch excellence and the critical "First 90 Days"
• Lead structured Executive Business Reviews (EBRs)
• Synthesize delivery outcomes into compelling proof
• Proactively identify expansion and upsell triggers
• Methodically experiment with playbooks and templates to improve how the work is done
• Align Delivery, Product, and Support teams to remove barriers

About You:

• 3+ years of experience in Customer Success, Account Management, or Consulting
• Proven experience of working within the NHS, or managing NHS accounts or contracts as a supplier or partner
• Natural project leader who can leverage internal teams to deliver a seamless customer experience
• Data-fluent, able to interpret complex datasets and correlate Multiverse delivery data with a client's internal KPIs
• Commercial nose for growth, understanding the mechanics of Net Revenue Retention (NRR)
• Director-ready, able to hold the room during an EBR and navigate difficult conversations

Benefits:

• 27 days holiday (including 3 winter shutdown days) and bank holidays, plus 5 extra days off
• Bupa private medical insurance, a medical cash back plan, therapy through Spill and gym access through Wellhub
• Equity for all, with share options for every permanent employee
• Life insurance at 3x salary, a workplace pension with 4% contribution from us, Cycle to Work and a Tech Scheme
• Enhanced maternity and paternity leave, adoption and shared parental leave, paid leave after pregnancy loss, and a workplace nursery scheme
• Hybrid working: 3 days a week in the office, plus 10 days a year to work from anywhere