Lead Account Manager (Customer Expansion & Retention)

Organizations everywhere struggle with the costs and complexities of software solutions. Freshworks offers a different approach, building uncomplicated service software that delivers exceptional customer and employee experiences.

As a Lead Account Manager at Freshworks, you will be responsible for driving revenue growth and account expansion across a defined portfolio of paying customers in the Netherlands. You will act as a trusted advisor, capable of commanding conversations across the spectrum,from hands-on IT teams to C-suite leaders and CIOs.

Your responsibilities will include:

• Driving ARR expansion and retention across your assigned book of Dutch accounts
• Collaborating with Customer Success Managers (CSMs) to maximize product adoption and safeguard renewals
• Championing the core Freshworks portfolio and capitalizing on strategic acquisitions
• Engaging with IT teams and C-suite leaders to deliver strategic impact briefings
• Managing commercial renewal cycles and forecasting
• Analyzing usage telemetry and business drivers to formulate growth roadmaps
• Traveling to the Netherlands for executive business reviews and strategic customer events
• Maintaining disciplined CRM hygiene and delivering reliable expansion pipeline and ARR forecasts

To qualify for this role, you will need:

• 7+ years of quota-carrying B2B SaaS account management or direct sales experience
• A proven history of growing ARR through account expansion, cross-selling, and client retention
• Verified track record of engaging with CIOs and C-level executives
• Strong background in IT Service Management (ITSM) and modern enterprise cloud software
• Demonstrated versatility managing a horizontal portfolio of accounts
• Collaborative spirit with experience working closely with CSMs, Solution Engineers, Support, and Professional Services
• Full professional fluency in English; fluency in Dutch is a definite advantage

In terms of benefits, Freshworks offers a competitive compensation package with attractive ARR expansion and retention commission structures, robust health and wellness coverage, pension, and regular team socials.