Description
We're seeking a Customer Support Specialist (Danish Speaking) to join our team.
About Pleo: Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.
Responsibilities:
- Interact directly with customers over chat, email, and phone, providing an effective, easy, and enjoyable Pleo experience.
- Troubleshoot and resolve customer issues related to the Pleo product, and escalate to the appropriate internal team where needed.
- Provide feedback and support cross-functional teams on product development based on customer insights.
- Share learnings and contribute to our knowledge base to ensure growth and knowledge sharing across the team, and beyond.
Requirements:
- Love providing fantastic, high-touch customer support on live chat, email, and phone.
- Persistent and analytical approach to problem-solving.
- Able to explain complicated problems in simple terms.
- Genuine desire to work in a fast-paced, fast-changing, and collaborative environment.
- Tech-savvy, resilient, and curious.
- Experience with Support tools such as FreshWorks, Intercom, or Zendesk.
- Experience with accounting, bookkeeping, financial technology, or other relevant products within SaaS.
- Fluency in both written and spoken Danish and English.
Benefits:
- Your own Pleo card (no more out-of-pocket spending!).
- Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office.
- Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan, or Médis.
- 25 days of holiday + public holidays.
- Hybrid working options.
- Option to purchase 5 additional days of holiday through a salary sacrifice.
- Free mental health and well-being support with MyndUp.
- Paid parental leave.
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