Customer Service Representative

We’re building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

At CVS Health, you’ll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable, and prioritize safety and quality in everything they do.

Position Summary

We are seeking a Customer Service Representative to work full-time in our Plantation, FL location.

Work Schedule:

• 40-hour shift/schedule, Monday – Friday, 7:00 am – 6:00 pm

Training:

• 16 weeks, 8:00 am – 4:30 pm EST, with 100% attendance required

Start Date:

• January 11, 2027

Job Responsibilities:

• Operate as a representative of the company, answering and documenting incoming contacts, and responding to complex calls.
• Ensure every member is shown respect and kindness, and that all questions are thoroughly answered to ensure high customer satisfaction and loyalty.
• Identify and evaluate data to determine the appropriate course of action to resolve member and customer inquiries.
• Follow established procedures to meet customer/member needs and enhance the company's brand recognition and competitive advantage.
• Communicate effectively with diverse work units and relevant organizational departments to resolve issues promptly.
• Perform required training to understand how to use tools available to recall necessary information.

Required Qualifications:

• One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• One year of work experience with Windows-based applications, such as Windows, Microsoft Office, internet navigation, and email applications.

Preferred Qualifications:

• Healthcare work experience and familiarity with benefits, insurance, and medical terminology.
• 1+ year of experience in a call center setting, specifically related to inbound calls.
• Strong communication skills (oral and written).
• Strong analytical and problem-solving skills.
• Active listening proficiency.
• Ability to be receptive to feedback and to embrace continuous improvement.
• Positive attitude and strong interpersonal skills.
• Ability to display empathy towards customers’ needs and concerns.
• Desire to contribute to building a positive team spirit.

Education:

• High school diploma or work experience equivalent.

Anticipated Weekly Hours:

• 40 hours

Time Type:

• Full-time

Pay Range:

• $17.00 - $28.46 per hour

Benefits:

• Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.