Specialty Mail-Order Pharmacy Customer Service Representative

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and reverifying benefits.

Responsibilities:

• Provide courteous and helpful customer service to customers utilizing specialty mail-order pharmacy services
• Assist customers with entering new medication orders or refilling existing prescriptions through the specialty mail-order pharmacy
• Review prescription details to ensure accuracy and compliance with the healthcare provider's instructions
• Address basic customer inquiries about the status of their specialty medication order
• Identify and escalate complex customer concerns or issues to appropriate teams or supervisors
• Maintain accurate and organized records of customer interactions
• Develop a basic understanding of the specialty medications, healthcare products, and services offered by the mail-order pharmacy
• Participate in training programs and ongoing learning initiatives to enhance customer service skills and product knowledge
• Collaborate with team members, supervisors, and other stakeholders to ensure smooth operations and customer satisfaction
• Assist colleagues and customers with English-to-Spanish translation for basic customer inquiries

Requirements:

• Bilingual (English-Spanish)
• 6+ months experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
• 6+ months work experience with Windows-based applications
• 6+ months computer keyboarding experience

Preferred Qualifications:

• Registered Pharmacy Technician
• Certified Pharmacy Technician (CPhT)
• Certified Customer Service Professional (CCSP)

Education:

• High school diploma or at least 1 year equivalent experience

Benefits:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs

Schedule:

• 40 hour shift/schedule anytime Monday - Friday, between 7:30am-11pm
• Candidates must be willing to train onsite for a minimum of 4 weeks before being deployed to work from home