Description
Join us on our exciting journey! IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients.
We are currently looking for professionals interested in being part of a large project with an important business partner.
Job Summary Provide comprehensive, empathetic and high-quality care to patients enrolled in Patient Support Programmes (PSPs), ensuring proper accompaniment during treatment, adherence to programme protocols and correct management of interactions in accordance with pharmaceutical and health industry regulations.
Main Responsibilities
- Handle incoming and outgoing calls to patients enrolled in PSPs.
- Provide clear and timely information about the programme, benefits, administrative processes and treatment support (non-medical).
- Follow up with patients to ensure programme adherence and detect needs or alerts.
- Accurately record each interaction in designated systems (CRM, PSP platforms).
- Manage event reports, complaints, requests and escalations according to established procedures.
- Coordinate with internal and external teams (nursing, logistics, pharmacovigilance, medical and administrative areas).
- Comply with confidentiality policies, personal data protection and regulatory guidelines (e.g. sensitive health data).
- Maintain empathetic, respectful and patient-centred communication at all times.
- Meet established quality, productivity and response time metrics for the call centre.
Requirements
- Graduates in Social Work / Nursing / Psychology or related fields.
- Experience in Patient Support Programmes required.
- CRM handling skills.
- Passion for patient care.
For more fresh new jobs, check out yubhub.co.