Description
We are looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI's advertising platform.
You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.
Responsibilities:
- Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
- Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products.
- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
- Identify opportunities to expand partnerships through increased product adoption and incremental investment.
- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
- Surface advertiser feedback and insights to inform product improvements and long-term strategy.
- Help build scalable processes and best practices that support the growth of OpenAI's advertising ecosystem.
Requirements:
- 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
- Comfortable interpreting performance data and translating insights into strategic recommendations.
- Experience with data querying (e.g. SQL, advanced excel/GSheet).
- Clear communication and ability to build trust with both technical and non-technical stakeholders.
- Operate with ownership and accountability in fast-moving, evolving environments.
- Demonstrate sound judgment and a commitment to user trust and responsible platform growth.
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