Customer Experience Manager

We are seeking a Customer Experience Manager to join our Commercial Engagement Services (CES) team in the Cardiology area. As a Customer Experience Manager, you will work closely with our Life Sciences customers to support them with flexible sales and personnel solutions for sustainable market success.

Your tasks will include:

• Increasing product awareness by visiting specialist doctors and enthusing them about our products
• Building and maintaining valuable contacts with specialist doctors and other specialist personnel to promote long-term collaboration
• Using your sales strength in direct sales, whether digitally or in person
• Working closely with your team and Sales Lead, bringing in innovative ideas and regularly exchanging best practices
• Driving agility and innovation, using agile methods and working in project groups
• Conducting specialist and sales conversations during doctor and pharmacy visits, and organising your own events and practice seminars
• Planning and conducting further education events for medical specialists, and representing Sanofi at congresses
• Coordinating with colleagues from internal and external sales, marketing, medical, key account and public affairs, and sharing customer feedback
• Analysing interaction data independently and using digital tools to continually optimise our customer approach
• Collecting feedback on undesirable drug effects or technical problems and forwarding it accordingly

To be successful in this role, you will need:

• Experience as a pharmaceutical consultant or representative in various indications, preferably in cardiology or lipidology
• A scientific background (ideally a university degree) or training as a certified pharmaceutical representative
• Strong communication skills and the ability to work independently and results-oriented
• Team ability and willingness to collaborate across departments
• German language skills at native level
• Good English language skills (for specialist literature)

In return, we offer:

• An attractive salary package plus customer premiums, diverse corporate benefits, company pension scheme and 24/7 accident insurance
• A top-of-the-range company car with unrestricted private use and model choice
• Modern IT equipment for your digital workspace
• A permanent employment contract with IQVIA, offering security and long-term prospects
• Opportunities for varied and individual further development within IQVIA
• High take-up rates by our customers enable you to start your career with forward-thinking and leading companies in the pharmaceutical and medical technology industries