Customer Success Associate (Portuguese Speaking)

As a Customer Success Associate, you will focus on long-term strategic relationships with customers, driving adoption, and identifying growth opportunities across a high volume of Datadog customers.

You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts.

Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product.

As we scale our Customer Success team, furthering personal development and team success is a top priority.

What You’ll Do:

• Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships with customers, focusing on retention.
• Manage requests from your book of business, such as technical support escalations, billing questions, and documentation/enablement requests, to ensure a positive customer experience.
• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
• Act as an advisor to customers to ensure they’re leveraging the solution effectively.
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).

Who You Are:

• Customer-minded, always trying to provide the most value possible.
• Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
• A strong communicator (written and verbal) with excellent attention to detail.
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities.
• 1+ years of experience in a customer account-facing role and a desire to grow a career in Customer Success.
• Passionate about building long-term and lasting relationships.
• Fluent in Portuguese.

Benefits and Growth:

• Best-in-breed onboarding.
• Sales training in MEDDIC and Command of the Message.
• An inclusive company culture and opportunity to join our Community Guilds.
• Intra-departmental mentor and buddy program for in-house networking.
• Continuous professional development, product training, and career pathing.
• New hire stock equity (RSU) and employee stock purchase plan (ESPP).
• Generous global benefits.