Description
We are seeking a Customer Service Specialist II to support the New York State Department of Health Medicaid Management Information System (MMIS) program. As a Customer Service Specialist II, you will provide support via telephone and/or internet to resolve routine issues and respond to customer inquiries.
Responsibilities:
- Take and process transactions by telephone, internet, and correspondence from customers and representatives
- Enter and maintain database records of customer profiles and prepare and maintain status reports
- Act as liaison for customers
- Maintain knowledge of company products and customer service processes
Requirements:
- 2+ years of customer service experience
- Strong Microsoft Office skills (Word, Excel, PowerPoint)
- Strong telephone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task and manage time effectively
Benefits:
- Medical plan options
- Dental plan options
- Vision plan
- 401(k) plan with company match
- Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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