Description
We are seeking a Customer Service Representative to join our team at FWD Group's remote Customer Centers.
The successful candidate will perform services for customers and sales channel personnel, execute additional tasks, assist in checking and proceeding with new business applications, support life operation projects, collect feedback, and provide initiatives towards improving existing operating practices.
The key responsibilities include:
- Providing excellent customer service and telephone manner
- Handling frontline counter enquiries, preparing replies to letters, emails, faxes, quotations, and retrieval of documents
- Assisting in checking and proceeding with new business applications
- Supporting life operation projects such as LA and Claims Instant Cheque Services
- Collecting feedback and suggestions from customers to improve overall satisfaction
- Providing initiatives towards improving existing operating practices
- Expressing concerns and suggestions regarding employee satisfaction
- Ensuring timely and correct follow-up on complaints and requests from customers
The Customer Centers are located in Quarry Bay (primary) and Tsim Sha Tsui, with operating hours from Monday to Friday, 9:00 AM - 6:00 PM, and Saturday, 9:00 AM - 1:00 PM.
We offer 20-22 days of annual leave, excellent learning and development opportunities, and an attractive package to the right candidate.
For more fresh new jobs, check out yubhub.co.