Description
At Allied Experts, Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience.
This is more than just answering phones , it's an opportunity to build relationships with customers, support field teams, and contribute directly to the success of a growing company.
We don't just offer jobs,we build careers. Here's why you'll love being part of our team:
- Great Compensation! Compensation includes hourly pay plus incentives per lead set and run.
- Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
- Paid Time Off
- 401(k) Plan with Company Match
- Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
- Training and Development Opportunities: We're committed to your professional growth and provide ongoing training.
- Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you're on track and rewarded for your hard work.
What You'll Do
- Convert incoming customer calls into booked service appointments
- Make outbound calls to existing customers to schedule appointments and follow up on service needs
- Deliver exceptional customer service while promoting Allied Experts' services and solutions
- Resolve customer concerns professionally and efficiently
- Maintain accurate customer records and update information in company databases
- Communicate effectively with dispatch and management teams to ensure a seamless customer experience
- Participate in ongoing training and professional development opportunities
- Meet performance goals in a fast-paced, metrics-driven environment
What We're Looking For
- Previous customer service, call center, or dispatch experience preferred
- Strong communication and active listening skills
- Comfortable handling both inbound and outbound calls
- Sales experience or the ability to confidently recommend services is a plus
- Strong multitasking and organizational abilities
- Attention to detail and accuracy in data entry
- Ability to remain professional and positive in a fast-paced environment
- Self-motivated with a strong work ethic and team-first attitude
- Experience with ServiceTitan is preferred but not required
For more fresh new jobs, check out yubhub.co.