Description
Join FxPro, a leading international fintech company, as a Customer Retention Officer. You will be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback.
Responsibilities:
- Deliver service and support to clients through Live Chat, email, and phone
- Identify problems and offer solutions to clients
- Communicate with clients via outgoing phone calls for various reasons
- Contact clients who have not completed their account verification or funding processes
- Maintain relationships with higher-value clients
- Collect feedback from clients on products, services, and payment methods
- Ensure client records are kept up to date and all communication is recorded
- Handle tickets in live chats in designated languages
- Perform other duties assigned by the Account Manager or management team
Requirements:
- Fluent in English and Swahili languages
- Proven experience in providing customer service and support
- Strong problem-solving and analytical skills
- Ability to manage multiple tasks and prioritize effectively
- Experience with customer support software and CRM systems
- Detail-oriented with strong organizational and record-keeping abilities
- Ability to build and maintain client relationships
- Experience in financial services or online trading
Benefits:
- Competitive compensation package
- 21 days off and 15 sick leaves annually
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