Description
We are seeking a Customer Journey & Operational Channel Specialist to develop how we meet, retain, and create more value with our existing customers. You will be the link between Customer Service and teams developing our customer business, focusing on sales, upselling, retention, customer loyalty, and customer experience.
Your main tasks will be:
- planning and coordinating implementation of customer and sales activities in Customer Service
- ensuring Customer Service is prepared for new offers, campaigns, and changes
- following up on sales, retention, and customer experience results and converting insights into improvements
- developing customer journeys and meetings with Customer Service
- identifying contact reasons, customer friction, and improvement opportunities
- acting as an operational link between Customer Service and teams developing our offers and relationships with existing customers
You will have a background in a field such as economics, sales, or business administration, and experience in service sales, customer loyalty, and influencing customer behavior. You are data-driven, communicative, and able to create engagement and drive progress with others.
We offer flexible work arrangements, opportunities for development and variation, and a range of employee benefits.
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